Contact & Support

Technical support, 24h/24

Our team answers around the clock for API key issues, twin run questions, billing and partnership enquiries.

Email us anytime

Support, onboarding and technical questions — one address, monitored 24h/24, 7j/7.

Response commitments

· Critical API outage: first answer within 1 hour, day and night.
· Key rotation, metering and workspace help: within 4 hours.
· Product design, services and partnership requests: within 24 hours.

Before you write

Check the Docs for endpoint examples and the Resources page for guides. Include your workspace email and the API stream concerned (minerals, plastics, textiles, periodic elements or food waste) so we can help faster.